Your investment in products supplied by Interfax Systems is protected by our post-sales service centers.

Our competent service technicians have the experience and ability to do repair
service, firmware updates and calibrations on any product sold by Interfax Systems.

Most products are fully serviced in our repair centres. If the problem is quite extensive, we orchestrate exporting and importing the unit back to the factory for repair.

OPTION 1:

Sony Technical Assistance Network (24/7 technical helpdesk)

Parts warranty extension to three years.

Sony Solutions Support System knowledge base and e-help system.

Remote diagnostics and interrogation of Library.

Firmware and Software Upgrades.

Annual on-site inspection and adjustment by Interfax technician.

OPTION 2:

Scheduled Preventative Maintenance and DTF Drive cleaning.

Firmware and Software Upgrades as released.

Remedial Maintenance as required including all parts and labour (on-site for AIT/DMS Libraries and at Factory Service Centre for DTF Drives)

Next day on-site response for critical AIT/DTF fault, 9-5 PM Monday to Friday.

Two business day response for minor problem on AIT/DTF.

Four business day turnaround on remedial maintenance.

Monthly remote diagnostic interrogation via modem.

Automatic system email upon DMS fault detection.
Toll free technical support 9-5 Mon-Fri.

OPTION 3:

Toll Free 24/7 Technical Help Desk with Sony Product Specialist.

4 Hour on-site response time for critical error 9-5 Monday to Friday.

Emergency on-site support when deemed necessary.

Next business day response for minor problems.

Sony Service System Solution e-help desk for general inquiries.

Additional Options:
4 hours onsite response 24/7.